Payments & Delivery
Spray Plant Ltd is a UK registered company having been in business since 1994, we comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.
Delivery times and Postage costs
For orders over £100 (excluding spray booths), delivery is included to UK mainland addresses. Orders below the £100 level will be subject to a £9.50 postage charge. For delivery outside the UK please call for a delivery price.
We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange. Please see our returns policy for full details.
Pricing and Payment
All prices are in sterling and a price including vat is shown in brackets.VAT is charged at the current standard rate. Purchase made outside the EU can order VAT free. Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct cardholder's details including address, these details are checked for security reasons and any mismatch in details may cause a delay.
Credit card security
We use Protx to process our online orders, Protx is one of the leading payment service providers. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.
Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible however, we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. We do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. Where weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy. If any product we supply is different from the description given we will of course refund or replace.
We aim to keep the majority of the goods listed on our website physically in stock. We have tried to provide an accurate indication of expected delivery. If the date looks unlikely to be met we will contact you and let you know a revised date, which will enable you to decide whether to wait for the product or cancel the order.
Any information you enter into our website will only ever be used by us and our secure payment company for the purpose of fulfilling your order. Or to send you relevant marketing information should you subscribe to it. Please rest assured that we will never sell your information to any third party.
We operate as an ethical, customer-focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us.